US Shipping & Returns

Shipping Information

Processing Time:

Orders are typically processed within 1–2 business days. During high-demand periods, please allow extra time for processing.

Shipping Time:


Standard shipping within the US takes 2–5 business days depending on your location. Expedited shipping options may be available at checkout.

Tracking:


Once your order ships, you’ll receive an email with a tracking number so you can follow your package’s journey.

Shipping Restrictions:


Due to legal restrictions on the shipment of nicotine products, we do not ship to the following U.S. states:

  • Illinois

  • Arkansas

  • Georgia

  • Hawaii

  • Maine

  • Nebraska

  • New York

  • Oregon

  • South Dakota

  • Utah

  • Vermont

  • Rhode Island

  • California

  • New Jersey

  • Massachusetts

Shipping Policy:

We strive to process and ship all orders promptly. However, once an order has been handed over to the carrier, delivery is outside of our control. We are not responsible for carrier-related delays, errors, or issues that may arise during transit.

As long as your order was shipped on time from our facility, we cannot guarantee or influence the delivery timeline once it is with the shipping provider.

If you experience any issues, we recommend contacting the carrier directly using the tracking information provided in your shipping confirmation email.

 

Returns & Exchanges

Due to the consumable nature of our products and the presence of nicotine, all sales are final. We are unable to accept returns or exchanges under any circumstances, including promotional purchases.

If your order arrives damaged or incomplete, please contact us at info@humocase.com within 7 days of delivery. Our support team will promptly review your case and provide a suitable resolution.

Thank you for your understanding.

📞 Distributor Inquiries Only:

For distributor-related questions, feel free to contact us at +1 (786) 948‑1472.

Please note: Customer service requests will not be answered through this line.